ML Mortgage Corp and Jamal Akber operate this client care site to receive and respond to administrative requests. This policy explains the information collected through the site and how it is handled.
Information we collect
When you submit the contact form, we may collect your name, email address, mobile phone number, selected request type, message, and whether you affirmatively selected the optional text-message consent checkbox. We may also retain the submission date and time, source page, internet protocol address, and browser information for security and consent records.
How we use information
We use submitted information to review and route your request, coordinate scheduling, provide administrative responses, assist with document portal access, maintain records, protect the site, and comply with applicable obligations. If you select the optional text-message checkbox, we may also send transactional and administrative messages related to your request or client-care activity.
Mobile information and data sharing
Mobile information will not be shared, sold, or conveyed to third parties or affiliates for marketing or promotional purposes.
Information may be provided to service providers that perform operational functions on our behalf, such as form processing, client record administration, message delivery, hosting, security, or legal compliance. Those providers receive information only for the applicable operational purpose. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction subject to appropriate safeguards.
Communication choices
Text-message consent is optional and is not required to submit the contact form. If you consent, message frequency varies and message and data rates may apply. Reply STOP to cancel text messages or HELP for assistance. You may also contact us using the details below. An opt-out applies to the applicable text-message program but does not prevent necessary non-text administrative communication.
Security and retention
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No internet transmission or storage method can be guaranteed completely secure. We retain information for as long as reasonably needed for the purposes described here, recordkeeping, dispute resolution, security, and legal compliance.
Children's privacy
This site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this site.
Policy updates
We may update this policy from time to time. The effective date above will be revised when changes are published.
Contact us
Questions about this policy may be directed to Jamal Akber / ML Mortgage Corp at jamal@mlmortgage.net, (626) 523-3881, or 8280 Aspen St, Rancho Cucamonga, CA 91730.